Shipping policy

Orders will be processed and shipped within 3-5 business days. Please be patient with us, as we are a small business! 

Please double check shipping details before checking out! If a typo is made in a shipping address, Cloud 9 Clay is not responsible for locating the package and will not be able to get the package back once it's been dropped off.

If a package is returned to Cloud 9 Clay due to an incorrect address, the customer will be responsible for repurchasing a new shipping label. 

CLOUD 9 CLAY IS NOT RESPONSIBLE FOR PACKAGES LOST IN THE MAIL. ITEMS WILL NOT BE REPLACED UNLESS THEY ARE RETURNED TO SENDER AND ADDITIONAL POSTAGE IS PAID. 

If a product arrives to you broken or damaged, please photograph all damaged items and keep the original packaging so that a claim can be filed with the shipping provider!

Cloud 9 Clay will require clear photographs of the damaged item along with clear photographs of the shipping container, any damage to the shipping container, and a clear photograph of the shipping label affixed to the container in order to process a claim and issue your refund.

Any damage must be reported within 24 hours of receiving the item! Damaged items will be analyzed on a case by case basis. Please note that many items are one of a kind, and cannot be remade.