Philly Locals : Select optional free local pick up at checkout!

Shop Policies

FAQ's

Do you teach lessons or workshops? 

At this time, I do not offer any lessons or workshops. I hope to create a space in the future that enables more learning, collaboration, and community interaction, but for now my studio is private.  

Is your studio open for in person shopping? 

Again, at this time, no. Due to COVID-19, in person shopping is suspended until further notice. Sometime in the future, I will start offering in studio shopping by appointment again. 

Do you take custom orders? Can I order a dinner set? 

Custom orders are accepted on a case by case basis, depending on the request and current work load. For custom inquiries, please email us here. Please be as specific as possible with your request so that we can provide you with the most accurate quote! If possible, please include dimensions, color / style requests, and desired quantities. 

Where can I find your work in my city? 

You can find my work sprinkles around the country. Please note, on hand inventory at retailers is ever-changing. See my current list of stockists, here. 

For wholesale or partnership inquiries, please email us here.

JANUARY 2021

 

Shop Policies 

All sales are final. Please contact us before purchase with any questions about products.

Orders will be processed and shipped within 2-4 business days.

Please double check shipping details before checking out! If a typo is made in a shipping address, Cloud 9 Clay is not responsible for tracking the package down and will not be able to get the package back once it has been dropped off. If a package is returned to Cloud 9 Clay due to an incorrect address, the customer will be responsible for repurchasing a new shipping label. 

If a product arrives to you broken or damaged, please photograph all damages items and keep the original packaging so that a claim can be filed with the shipping provider! Cloud 9 Clay will require clear photographs of the damaged item along with clear photographs of the shipping container, any damage to the shipping container, and a clear photograph of the shipping label affixed to the container.

Any damage must be reported within 24 hours of receiving the item! Damaged items will be analyzed on a case by case basis. Please note that many items are one of a kind, and cannot be remade. 

Please send any product inquiries or concerns to cloudnineclay@gmail.com

JANUARY 2021